Body Talk:  Understanding Body Language for Sales & Safety

September 13
9:00 – 12:00, 3 CE
$20 or FREE with Ed Passport
Instructor:  Andy Tolbert

In the first half of the class Andy will show you all the signs that a buyer or seller might give off to show how interested they are in the sales transaction.  Do you think it would help your closings if you knew when the customer is ready to sign (stick a pen in their hand, hurry!) or when they’ve crossed some line and lost them and need to back-pedal and get them back on track? You see, our bodies give off signs that give us away, like a poker player with a “tell” when they’re bluffing.  And what makes these tells SO powerful is that we don’t even realize we’re doing them and have no control over them.

Which brings us to the 2nd half of the class… knowing how to read the signs that someone is planning a physical attack.  As children we’re told “get away from that dog, he’s going to bite” yet we’re never told that PEOPLE give off similar warning signs.  Know they’ll know. 

• What are the different types of communicators and how can we work with each? • How to “read” our customer to see if they’re really ready to buy or not. • “The Handshake…” 8 different styles and what they mean about the person? • Reading the dynamics between the buyers, which one will make the decision? • Body language reading: eyes, gestures, feet, expressions, body posture and more. • Recognizing and following your “gut” feeling. • What body language messages are YOU sending? • 22 different categories of “pre-attack indicators” and a demonstration of each • Finally, analyzing video footage to see how many indicators you can now spot.